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154596
Open source tools for change agents : the what, the how and the why
Open source tools for change agents : the what, the how and the why
Tekijä: Toiminen, Marjaana, kirjoittaja
Julkaisuvuosi: 2018
Kieli: englanti
Aineistolaji: Kirja
Luokka: 69.1
Kategoria: Tietokirjallisuus
Kustantaja: [Helsinki] : Futurice, 2018.
ISBN: 978-952-94-0381-3 sidottu, pehmeäkantinen
Huomautus:
Introduction -- The revolution from within -- Lean service creation manifesto -- You are the change agent -- Client case: Helen. When lean and corporate collide -- Scaling learning on a corporate level : interview with Marco Ryan, Wärtsilä -- Trust the process -- Client case: Telia. Consistency and customer focus at scale -- Get naked and listen -- Communicate and collaborate : interview with Jussi Aho, Fira -- Client case: Vapo. How to change and never turn back? -- The danger with tools : interview with Kristian Luoma, OPLabs -- LSC is a movement, not a method : interview with John Oswald, Futurice -- Four things to remember -- The canvases : lean service creation the handbook 2.0
Lisätietoja: 178 sivua : kuvitettu ; 26 cm ; nide
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Kuvaus:
Introduction -- The revolution from within -- Lean service creation manifesto -- You are the change agent -- Client case: Helen. When lean and corporate collide -- Scaling learning on a corporate level : interview with Marco Ryan, Wärtsilä -- Trust the process -- Client case: Telia. Consistency and customer focus at scale -- Get naked and listen -- Communicate and collaborate : interview with Jussi Aho, Fira -- Client case: Vapo. How to change and never turn back? -- The danger with tools : interview with Kristian Luoma, OPLabs -- LSC is a movement, not a method : interview with John Oswald, Futurice -- Four things to remember -- The canvases : lean service creation the handbook 2.0.
Open Source Tools for Change Agents helps your organisation work smarter, empower people to make better decisions and evolve your service and product innovation capabilities. Real-case examples from companies like Wärtsilä, Telia, Osuuspankki and many more give you concrete ideas for how to use the LSC methodology to transform your organisational culture, enhance teamwork practices and innovate new products and services in record time. The book also includes a new and improved version of the Lean Servicer Creation Handbook, with all the tools you need to you need to implement the methodology in your organisation.

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